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Sometimes I cannot get to BRISnet, I get a 'Could Not Contact Server' or 'DNS Error', or response time is slow, why is this?

Document Number: 10066

It is extremely rare for BRISnet's server to actually be down or unavailable. The Internet in general though is sometimes unreliable due to congestion, breaks in major communication lines, etc. Sometimes major Internet Service providers have problems or do upgrades.

Sometimes during such problems your traffic will be routed via alternate links, which can slow response times down to a crawl. If you can get to other sites without problems, and BRISnet is slow or not responding, there could be a problem anywhere in the network between your ISP and BRISnet. If you have friends or relatives with Internet access in another location, see if they can get to BRISnet, this will at least verify that we are not down.

Please call us at (800) 354-9206 if your problem persists for longer than 5 minutes.

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