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There are 3 general documents in this category.
1.  I downloaded the same file twice, will I get charged twice or I need to download a file again do I get charged again?
No. Our system charges you once based on the type of file, the track, and the date of the file (not the date that the download occurred).

For e...
2.  I tried to download something, but I did not get anything, why am I getting charged?
The charge is recorded to your account just before the file begins to download. In other words after you click on a specific product for the first-tim...  More
3.  How do I change my email address on file?
You can update your email address or any other personal information that we have on file. This is done in the Member Services section of  More

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